Refund policy

We have a 30-day Refund or exchange  policy, which means you have 30 days after receiving your item to request a exchange.

To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused. You’ll also need the receipt or proof of purchase.

To start an Exchange, you can contact us at Naiyahshantelthebrand@gmail.com.

If your exchange is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at naiyahshantelbrand@gmail.com 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items), and personal delicates (such as lingerie and bathing suits).

Unfortunately, we cannot accept returns on sale items or gift cards.